UNCLASSIFIED (U)

9 FAM 103.2

General correspondence with the visa office

(CT:VISA-783; 05-15-2019)
(Office of Origin: CA/VO/L/R)

9 FAM 103.2-1 how and when to contact the visa office

(CT:VISA-783; 05-15-2019)

a. While only the adjudicating consular section can make visa eligibility determinations, there are circumstances warranting Visa Office involvement. The following provisions identify contacts, define limitations, and discuss procedures for inquiries by applicants or their representatives to the Visa Office.

b. For general questions, the most current information can be found at the Contact Us page of the U.S. Visa website, which can be found through Travel.State.Gov. Please refer to that website for contact information for all requests regarding status updates on pending cases. If a case has been pending for more than 60 days from the time the applicant had an interview or submitted supplemental documentation, whichever is later, this should be noted specifically when you contact our offices.

c. In addition, the Visa Office has established certain limited-purpose communication channels, as detailed in 9 FAM 103.4.

UNCLASSIFIED (U)