5 FAH-2 H-800
OPERATIONAL READINESS
5 FAH-2 H-810
OPERATIONAL READINESS
(CT:TEL-77; 04-16-2019)
(Office of Origin: IRM/BMP/GRP/GP)
5 FAH-2 H-811 TERMS
(CT:TEL-57; 05-26-2017)
(Uniform State/USAID)
a. Operational readiness of telecommunications systems
is defined as the optimum availability of systems, applications, equipment, and
personnel to meet the requirement. Operational readiness is achieved through
preventive maintenance, including testing at least annually as determined by
the post information management officer (IMO) or Emergency Action Committee (EAC),
training, and redundancy.
b. Redundancy is defined as the stocking of spare
equipment and parts to replace inoperable components, prevent system failure,
and ensure continuity of operations.
5 FAH-2 H-812 RESPONSIBILITIES
5 FAH-2 H-812.1 Information
Programs Center (IPC)
(CT:TEL-77; 04-16-2019)
(Uniform all agencies)
a. The IPC is responsible for the operational readiness
of the following:
(1) Transmission
equipment to include, but not limited to satellite systems, networking
equipment, multiplexing systems, etc;
(2) The
Classified LAN (ClassNet) to include network equipment, workstations, and
peripherals;
(3) The telephone
Public Branch Exchange (PBX) system, telephone instruments, and peripherals to
include secure instruments such as the Secure Voice Equipment (SVE);
(4) The Emergency
and Evacuation (E&E) radio networks to include repeaters, base stations,
secure and non-secure mobile and handheld radios;
(5) The high
frequency radio network to include base stations and antennae;
(6) Emergency and
contingency communications capabilities which may include Department of
State-owned satellite phones, emergency satellite data systems, and satellite
radio systems;
(7) Transient
Electro Magnetic Pulse Emanation Standard (TEMPEST) or Commercial off the Shelf
(COTS) personal computer systems used to process classified material in
Controlled Access Areas (CAA); and
(8) The
Information Systems Center (ISC) is responsible for computer Local Area Network
(LAN) systems that process unclassified material (OpenNet). The ISC is also
responsible for configuring and installing Department owned, approved, and
authorized Dedicated Internet Network (DIN) equipment. If the ISC is
subordinate to IPC, then IPC is responsible for unclassified computer LAN
systems as well.
b. IRM (Bureau of Information Resource Management) personnel
are responsible for first-level maintenance on the equipment listed above. First-level
maintenance means identifying equipment faults, tracing faults to the component
level and replacing faulty components with operable spares. The IMO should
ensure that IPC personnel are trained to operate and maintain IPCs equipment.
c. Each IPC/ISC must stock sufficient redundant
equipment and parts to provide continuity of service for the systems that IPC/ISC
maintains. To support an inventory of spare equipment, IPC/ISC should stock at
least one spare. If the inventory contains more than 10 items, IPC/ISC should
stock at least 1 spare component for each 10. Refer to 14 FAM 400 for inventory control procedures.
d. The ranking IRM officer at post (normally the
IMO/IPO) is the accountable property officer (APO) for all information
technology (IT) program property, and is responsible for conducting annual
inventories of this equipment. The APO will ensure the proper receipt of, and
inventorying of, all equipment using the Integrated Logistics Management System
(ILMS). Accountable property is defined in 14 FAM 411.4 Definitions.
Program property is defined in 14 FAM 411.4 as specialized property associated with a
unique program where the overall management and technical expertise are
controlled by a single bureau or agency, and which is generally funded by that
bureau or agency (e.g., Department-owned motor vehicles, secure telephones,
radios, tempest PCs, and security equipment). Program property listed in 5 FAH-2
H-812.1 paragraph a may be funded by IRM, the regional bureau or post. This
includes equipment that may have been purchased and used by other agencies but
is tracked and/or maintained through IRM resources.
e. IMO (or information programs officer (IPO), as
appropriate), is the principal communications and IT subject matter expert at
post, and as such is strongly encouraged to participate as an active member of
the Emergency Action Committee (EAC). The IMO/IPO provides oversight for
critical post communication infrastructure assets. It is essential that the
IMO/IPO maintain a primary role in the formulation of post emergency policies
and procedures to ensure that operational responsibility for these assets are
considered and addressed. Crisis situations can develop rapidly.
Consequently, the IMO/IPOs ability to assess critical communication vulnerabilities
as early as possible is essential to formulating responses, mitigating risks,
and ensuring that responses are carried out effectively and efficiently so that
communication is possible during times of crisis.
5 FAH-2 H-812.2 Regional
Information Management Center (RIMC)
(CT:TEL-77; 04-16-2019)
(State only)
RIMC supports posts telecommunications systems by
supplying maintenance from qualified information management technical specialist
(IMTS) personnel who specialize in the Departments radio, telephone and data
systems. IMTS personnel are certified to maintain systems beyond first-level
repairs. To guarantee operational readiness the information management officer
(IMO) should coordinate with RIMC any maintenance that exceeds the technical
expertise of IPC personnel.
5 FAH-2 H-812.3 Office of Logistics
Operations (A/LM/OPS)
(CT:TEL-57; 05-26-2017)
(State only)
a. The Office of Logistics Operations distributes,
stores, and tracks IRM equipment and supplies and coordinates equipment and
supply purchases, while A/LM/PMP/PM, through Integrated Logistics Management
System's (ILMS) asset management, maintains the inventory of all accountable
IRM equipment and Diplomatic Telecommunications Program Office
(DTSPO)-controlled items located in domestic facilities and posts abroad.
b. The Office of Logistic Operations (A/LM/OPS) also
directs and controls all IRM requests for equipment, spare parts, and
logistical support, including shipping, receiving, warehousing, and related
material management.
5 FAH-2 H-812.4 Office of
Acquisitions Management (A/OPE/AQM)
(CT:TEL-77; 04-16-2019)
(State only)
The Office of Acquisitions Management (A/OPE/AQM) manages the procurement of equipment
from U.S. vendors for post Controlled Access Areas (CAAs) and assists with
expendable supply orders.
5 FAH-2 H-812.5 Technical Security
and Safeguards Division (IRM/OPS/ITI/TSS)
(CT:TEL-57; 05-26-2017)
(Uniform all agencies)
The Technical Security and Safeguards Division (IRM/OPS/ITI/TSS)
provides technical security services for posts abroad, including:
(1) Development and implementation of security
requirements for CAAs;
(2) Coordination of secure procurement and shipment;
(3) Secure maintenance services; and
(4) Defensive technical counterintelligence.
5 FAH-2 H-813 REPAIR AND RETURN
PROCEDURES
(CT:TEL-57; 05-26-2017)
(Uniform all agencies)
For repair and return procedures of IRM equipment, refer
to 5 FAH-2
H-840. Repair and return of consular section equipment should be coordinated
through the CA Service Desk (CAServiceDesk@state.gov)
5 FAH-2 H-814 THROUGH H-819 UNASSIGNED