6 FAH-5 H-050
INFORMATION RESOURCES
(CT:ICASS-34; 06-19-2013)
(Office of Origin: CGFS/ICASS)
6 FAH-5 H-051 INFORMATION SUPPLEMENTAL
TO ICASS HANDBOOK
(CT:ICASS-34; 06-19-2013)
(Applies to participating ICASS agencies)
a. ICASS policy questions and documentation: State
e-mail listed under ICASSServiceCenter@state.gov. Located in the CGFS/ICASS Service Center. Supports all ICASS
issues except software and hardware questions. Many policy questions are
answered in the Ask ICASS feature on the ICASS Web site.
b. ICASS technical support: Tel: (703) 766-4916, E-mail:
ICASSTechSupport@state.gov. Assistance requests dealing with the operation of
the software and any hardware-related problems should be directed to this
address. The Department of States Office of Information Management and Geneva
Software, the contractor, will be responding to these inquiries.
c. PASS Help Desk: Tel: (202) 647-7760 or
1-877-246-9493. E-mail: PassHelpDeskMail@state.gov
d. ICASS Service Center (CGFS/ICASS):
Main number is 202-663-3260. The FAX numbers are 202-663-3275 and
202-663-1325, or contact via e-mail at ICASSServiceCenter@state.gov.
e. Help on agency billing codes and reimbursements: Reimbursements
Team: 202-663-3260.
f. Training:
(1) Classes are offered at the National Foreign
Affairs Training Center (NFATC), School of Professional Studies, Administrative
Training. Telephone 703-302-6973;
(2) Post-specific training is available upon request. Telephone
202-663-3260 or email ICASSServiceCenter@state.gov; and
(3) ICASS software training is available through CGFS
Charleston.
6 FAH-5 H-052 ICASS AUTHORITIES
(CT:ICASS-20; 08-31-2011)
(Applies to participating ICASS agencies)
As the service provider in ICASS, the Department of States
primary authorities are 22 U.S.C. 2684 and 2695. Non-State service provider
agencies might need to rely on the general authority of the Economy Act of
1932, as amended (31 U.S.C. 1535), which provides for the provision of goods
and services on a reimbursable basis from one agency to another. Congress may
have legislated Working Capital and other authorities to certain non-State
agencies that allow them to offer administrative support under conditions that
differ from those provided for in the Economy Act of 1932. In that case, those
agencies rely on the authorities provided to them by Congress in providing
ICASS services. The service provision is governed by the specific language of
that legislation.
6 FAH-5 H-053 through H-059 UNASSIGNED