5 FAH-2 H-420
TELEGRAM DELIVERY PRECEDENCE
(CT:TEL-54; 05-16-2017)
(Office of Origin: IRM/BMP/GRP/GP)
5 FAH-2 H-421 AUTHORIZED PRECEDENCE
DESIGNATORS
(CT:TEL-54; 05-16-2017)
(Uniform all agencies)
The authorized precedence designators are: FLASH, NIACT
IMMEDATE, IMMEDIATE, and ROUTINE. (See 5 FAH-1
H-232.4, Precedence, for information
on these precedences and how to apply them.)
5 FAH-2 H-421.1 How to Handle High-Precedence (FLASH and Night Action (NIACT) IMMEDIATE) Telegrams
(CT:TEL-54; 05-16-2017)
(Uniform all agencies)
a. When you
receive an incoming high-precedence telegram,
notify the responsible action office or officer upon
receipt of the telegram, regardless of the time of day or night. You
must acknowledge receipt of the high-precedence telegram.
b. See 5 FAH-1
H-232.4 for more information on the use of high
precedence. (See 5 FAH-2 H-422
for information on processing telegrams after business hours.)
5 FAH-2 H-421.2 Additional Information Regarding Night Action
(NIACT) IMMEDIATE Telegrams
(CT:TEL-54; 05-16-2017)
(Uniform State/USAID)
a. NIACT IMMEDIATE telegrams require immediate action
by the destination office(r), regardless of the time of day or night. Only the
action addressee(s), for whom the NIACT is intended, must take immediate
action. Other action addressees will process the telegram during business
hours.
b. For outgoing
NIACT telegrams, the drafter must include
in the first paragraph of the telegram text the justification for using NIACT.
c. See 5 FAH-1
H-232.4 for more information on the use of the NIACT IMMEDIATE precedence.
5 FAH-2 H-422 GUIDANCE FOR RESPONDING TO hIGH-PRECEDENCE TELEGRAM ALERTS
(CT:TEL-54; 05-16-2017)
(Uniform all agencies)
a. The post's alert
roster personnel receive the high-precedence telegram as well as the action
recipients. When an action post receives a high-precedence telegram, SMART
initiates the alert process, which involves outreach to one or more of the
post's alert roster personnel and administrators listed on the post's Manage Alert Roster page. To contact alert roster personnel, SMART uses
the preferred method (text, call, or Department of State email address)
specified in their user properties.
b. Only an alert roster
member, post administrator, or MSMC administrator can satisfy the alert. When
an action recipient opens the telegram, the alerting process is not stopped.
Until an alert roster member opens the telegram or a post or MSMC administrator
marks the telegram as having been read, notifications to the alert roster
personnel and duty officer repeat every 10 minutes, up to 50 minutes. After
that, MSMC administrators will continue their efforts to contact an alert
roster member.
c. See SMART Administrator
Online Help, Alerting Details, for more information about responding to high-precedence
alerts.
5 FAH-2 H-423
Contacting the Departments
Executive Secretariats Operations Center (S/ES-O)
(CT:TEL-54; 05-16-2017)
(Uniform State/USAID)
a. If you want to communicate urgent information to
S/ES-O you should first telephone S/ES-O. A telephone call can take less time
than processing a telegram. After placing the call, you should then send a
telegram to establish an official record of the contact.
b. The S/ES-O telephone number, (202) 647-1512, rotates
through 25 lines, so it can answer all calls as quickly as possible.
5 FAH-2 H-424
THROUGH H-429 UNASSIGNED