9 FAM 103.3
visa office points of contact
(CT:VISA-187; 09-28-2016)
(Office of Origin: CA/VO/L/R)
9 FAM 103.3-1 Visa Office
Contacts for Designated Purposes
(CT:VISA-187; 09-28-2016)
a. In addition to the general purpose public inquiries unit
at the National Visa Center, the Visa
Office staffs the communication channels listed below for specific categories
of questions. This contact list is online, with the most current updates at
the Contact Us page of the U.S. Visa website
which can be found through Travel.State.Gov.
b. Before contacting the Visa Office regarding a visa
inquiry, applicants and their representatives should carefully review the
Departments online visa information and the website of the relevant Embassy
Consular Section abroad.
9 FAM 103.3-2 Important Telephone
Numbers and Email Addresses
(CT:VISA-187; 09-28-2016)
a. All inquiries relating to pending cases, either by
phone or by email, should include the information below, if applicable:
Case number or Passport number;
Last name of applicant;
First name of applicant;
Date of birth;
Basis for requested benefit, and
A brief explanation of the inquiry.
b. For inquiries by U.S. companies and organizations
needing business (B-1) visitor visa information only, email: businessvisa@state.gov
or call: (202) 485-7675.
c. For inquiries about waivers of the foreign
residence requirement for J exchange visitors, email 212ewaiver@state.gov. For
inquiries about pending applications for Waiver of Foreign Residence
Requirement, applicants may check the status of their J waiver case at J visa
waiver online, or email 212ewaiver@state.gov.
d. To reach the National Visa Center:
(1) Nonimmigrant Visa
inquiries, call (603) 334-0888.
(2) Immigrants:
(a) Immigrant Visa
inquiries, including assistance regarding the DS-260 Online Immigrant Visa
Application, call (603) 334-0700.
(b) Immigrant visa
applicants may also contact NVC using its online Public Inquiry Form. Customer
Service Representatives are available to assist Monday through Friday 7:00
a.m. to 12:00 a.m. Eastern.
e. To reach the Kentucky Consular Center (Diversity
Visa inquiries), call 606-526-7500 (7:30 a.m. Eastern to 4:00 p.m. Eastern).